Refund policy

Last updated: July 2026

All sales are final

Lift & Rest does not accept returns and does not issue refunds for change of mind. Please read product descriptions, measurements, and sizing guidance carefully before you order, and email us with any questions first — we answer within one business day and we'd much rather help you choose correctly than leave you with something that doesn't suit your dog.

This does not affect any rights you have under the consumer protection laws of your state.

If your order arrives damaged, defective, or wrong

This is covered, and it's covered fully.

Email support@liftandrest.com within 7 days of delivery with your order number and photos of the item and its packaging. A short video helps where a photo can't show the problem, such as a mechanism that won't hold.

We will send you a free replacement. You keep the original — there's nothing to ship back and nothing to pay. If the item is out of stock or we can't replace it, we'll refund that item in full.

Please contact us promptly. Our warehouse partner allows only a short window for damage claims, and reports arriving after 7 days are much harder for us to resolve.

If parts are missing

Email us with your order number and a photo of what arrived. We'll ship the missing parts free of charge. If the item can't be completed, we'll replace it.

If your order never arrives

If tracking shows no movement for five business days, or shows delivery to your address but nothing arrived, email us. We'll open a trace with the carrier and replace the order if it's confirmed lost in transit.

Packages that tracking confirms were delivered to the address you provided — including those left in a safe place or with a neighbour by the carrier — are the customer's responsibility.

Cancellations

Email us as soon as possible. Any order that hasn't shipped yet can be cancelled and refunded in full. Once an order is with the carrier it can't be cancelled, redirected, or refunded.

Incorrect or incomplete addresses

Please check your address carefully at checkout. We ship to the address you give us and can't change it after dispatch. Orders returned to the warehouse because of an incorrect or incomplete address can't be refunded or reshipped.

Sizing and fit

Beds, harnesses, ramps, and booties are sized by weight, breed, and measurement. Every product page lists the measurements the manufacturer publishes. Because all sales are final, please measure your dog before ordering — and if you're between sizes or unsure, email us first. We're glad to help.

Questions

support@liftandrest.com — we answer within one business day.

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